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Strata committees want a visible, professional presence that resolves issues before they hit a committee meeting. We place licensed concierge staff at your front desk, run overnight patrols through car parks and common areas, and report every incident with photos and timestamps the next morning.
Residential and strata work is different to hotel or event security because the same people walk past your concierge every day. Residents learn the guard's name by the second week, and that familiarity is what stops tailgating, nuisance deliveries and the small disputes that would otherwise land on the strata manager's desk. We roster the same two or three staff to your building rather than whoever is free that night, so the hand-off between shifts actually means something. Our patrol work covers the quiet hours when lifts, basement car parks and bin rooms attract the problems a committee hears about a week later. Each shift produces a short written report your building manager reads with their morning coffee, not a tick-box form buried in a portal.
Concierge staff sit at the front desk from the hours your committee sets, usually 3pm to 11pm or full 24 hour rosters in larger towers. They run visitor sign-in, watch the foyer and lift lobby cameras, and walk a perimeter loop through car park levels and bin rooms every hour. Anything above a nuisance call, a tailgate attempt, a break-in, a domestic incident, goes straight to the supervisor and then to NSW Police if it warrants it.
Every building gets its own site instruction manual, not a generic post order. It lists the strata manager's direct line, which residents have access restrictions, where the main electrical and water isolation points are, and the committee's stance on things like loitering in the foyer or short-stay lets. Staff read and sign it before their first shift, and the supervisor revisits it with them every quarter.
A typed handover goes to the building manager within 12 hours of every shift, with dated photographs attached to any incident entry. A monthly summary pulls the trends together, parcel theft attempts, parking breaches, after-hours access, so the committee walks into its meeting with evidence rather than anecdotes.
Concierge and patrol staff on residential sites hold a current NSW SLED Class 1A licence, and most also carry Class 1C for buildings with licensed function rooms. All staff complete First Aid and the building's fire warden induction through NSTA Auburn (RTO 32292), which is our in-house training school, before their first solo shift.
Strata pricing depends on shift length, overnight ratio and whether the site needs both concierge and roving patrols. Every site gets a written fixed-price quote within 24 hours of the on-site assessment, often the same day. No surge pricing for public holidays.
Strata pricing depends on shift times, site risk and whether the contract is ongoing. Every site gets a written fixed-price quote within 24 hours of the on-site assessment, often the same day.
Yes, including tower handovers. Concierge staff work front-of-house while patrol staff sweep lifts, parking levels and rooftops on the run sheet you set.
Four hours for one-off concierge cover, two hours for an ongoing strata roster already running at the building.
Typed up with timestamped photos and emailed to the building manager within 12 hours of the shift ending, and always before the next committee meeting.
On-site uniformed guards for buildings, retail, hotels and corporate offices.
ViewMarked vehicles checking your Sydney site through the night on a randomised schedule.
ViewClose personal protection, corporate risk and VIP transport.
ViewTalk to a director directly. Written quote within 24 hours, often same day.
Commonly deployed on: Corporate